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System Failures Still Haunt Us
In the course of a single day, Knight Capital Group, “lost $440 million of the firm’s capital in a trading disruption which messed up the market.” Its value plunged from $1.5 billion to a little over...
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The World of No
Without question, my least favorite word in the English language is no. I’d tell James Lipton as much if asked on the sometimes pretentious show Inside The Actors’ Studio. Now, there’s a reason that I...
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The Enterprise Risk Pendulum
I have been giving quite a bit of thought lately to the topic of enterprise risk management. In large part, this stems from the fact that I have worked on more than a few projects in which my client’s...
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Should Training be Role- or Process-Based?
A reader of Why New Systems Fail asked me the following question: Hello Phil, I am about to start in the PMO for a multi-site manufacturing organization. We are a very large player in the medical...
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Six Archetypes of Bad Project Managers
Running IT projects isn’t easy. For a slew of reasons, most fail. In my consulting career, I’ve come across six types of project managers who do it the wrong way. The Yes-Man Certain PMs fear conflict...
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Healthcare.gov: Government IT Project Failure at its Finest
The BusinessWeek article on the Healthcare.gov failure is nothing if not instructive. From the piece: Healthcare.gov isn’t just a website; it’s more like a platform for building health-care...
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A Few Thoughts on Fixing Healthcare.gov
President Obama is mad as hell about the Heathcare.gov debacle and he ought to be. I’ve worked on enough healthcare IT projects to know that, behind the scenes, plenty of blame is being passed around....
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Healthcare.gov and the Importance of System Testing
I’ve written before on this site about root causes of the Healthcare.gov debacle. Now and as expected, plenty of government officials are chiming in. Consider the folks at the Energy and Commerce...
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Inadequate Testing: Examining the PM’s Role
When it comes to testing new systems and consumer-oriented websites, many things can and often do go awry. Healthcare.gov is a very topical example, but these types of things happen all of the time...
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Five Tips for a Successful CRP
A few weeks ago, I wrote about the role of the project manager on system testing. While by no means the sole reason for projects breaking bad, in many cases a misguided or incompetent PM can exacerbate...
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Why I Quit the Web Design Business
By the end of 2008, I had reached a professional crossroads. After nearly a decade as an enterprise system consultant, I was on the verge of leaving the field. Blame a quickly eroding economy and my...
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How to Switch Web Developers
Over the years, I’ve worked with plenty of web developers. Most ranged from good to excellent, but very few people bat 1.000 over a sustained period of time, myself included. Not that long ago, I had...
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The Millennial Imperative: Embracing New Technologies and a New Mind-Set
By the time that you read this, I’ll be ensconced in my new position as a full-time faculty member at ASU’s W. P. Carey School of Business. In my first year, I’ll be teaching a number of courses in...
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Announcing My Eighth Book
Introduction For decades now, companies big and small have embraced Agile software development methods. The rationale here is straightforward: Why take one or two years to fully deploy a system, app,...
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Healthcare.gov: Government IT Project Failure at its Finest
The BusinessWeek article on the Healthcare.gov failure is nothing if not instructive. From the piece: Healthcare.gov isn’t just a website; it’s more like a platform for building health-care...
View ArticleClik here to view.
A Few Thoughts on Fixing Healthcare.gov
President Obama is mad as hell about the Heathcare.gov debacle and he ought to be. I’ve worked on enough healthcare IT projects to know that, behind the scenes, plenty of blame is being passed around....
View ArticleClik here to view.
Healthcare.gov and the Importance of System Testing
I’ve written before on this site about root causes of the Healthcare.gov debacle. Now and as expected, plenty of government officials are chiming in. Consider the folks at the Energy and Commerce...
View ArticleClik here to view.
Inadequate Testing: Examining the PM’s Role
When it comes to testing new systems and consumer-oriented websites, many things can and often do go awry. Healthcare.gov is a very topical example, but these types of things happen all of the time...
View ArticleClik here to view.
Five Tips for a Successful CRP
A few weeks ago, I wrote about the role of the project manager on system testing. While by no means the sole reason for projects breaking bad, in many cases a misguided or incompetent PM can exacerbate...
View ArticleClik here to view.
Why I Quit the Web-Design Business
Image credit: Clients from Hell Introduction By the end of 2008, I had reached a professional crossroads. After nearly a decade as an enterprise system consultant, I was on the verge of leaving the...
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